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Event:
Basic Conflict Resolution Workshop

Location: Oakland County
Date: Wednesday, February 29, 2012 - 1:00 PM - 5:00 PM

This highly interactive training is specifically designed to equip individuals with the necessary skills in working with diverse conflict styles, diffusing anger and managing conflict effectively. This workshop will cover: active listening; verbal & non-verbal communication; validating feelings; restating/rephrasing; using neutral open-ended questions; and techniques to diffuse anger.

For more information about this training please visit our website at www.mediation-omc.org.

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