Date: Wednesday, February 29, 2012 - 1:00 PM - 5:00 PM
This highly interactive training is specifically designed to equip individuals with the necessary skills in working with diverse conflict styles, diffusing anger and managing conflict effectively. This workshop will cover: active listening; verbal & non-verbal communication; validating feelings; restating/rephrasing; using neutral open-ended questions; and techniques to diffuse anger.
For more information about this training please visit our website at www.mediation-omc.org.